Last Updated: 17 Nov 2023
Thank you for shopping with Jewelaria. We want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully to understand your options.
1. Returns and Exchanges
1.1. We accept returns and exchanges within 7 days from the date of purchase.
1.2. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as when it was received.
1.3. Personalized and custom-made items are not eligible for return or exchange unless they are defective or damaged upon receipt.
2. How to Initiate a Return or Exchange
2.1. To initiate a return or exchange, please contact our customer service team at
cutomerservice@jewelaria.in.
2.2. Please provide your order number, the reason for the return or exchange, and any relevant photos of the item if it is damaged or defective.
2.3. Our customer service team will provide you with instructions on how to return the item.
3. Refunds
3.1. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3.2. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.
3.3. Shipping costs are non-refundable.
4. Exchanges
4.1. If you are exchanging an item, please follow the return process, and then place a new order for the item you want.
4.2. The new order will be subject to the standard shipping and handling fees.
5. Defective or Damaged Items
5.1. If you receive a defective or damaged item, please contact our customer service team within 5 to 7 days of receiving your order.
5.2. We may request photos of the damaged or defective item for assessment.
5.3. We will provide instructions on how to return the item, and a replacement will be sent if available. If a replacement is not available, a refund will be issued.
6. Final Sale Items
6.1. Certain items may be marked as final sale and are not eligible for return or exchange. This will be clearly indicated in the product description.
7. Contact Us
If you have any questions or concerns about our return and exchange policy, please contact our customer service team at cutomerservice@jewelaria.in
